Refunds for standard and custom orders

We work hard to ensure every Tapsy order is produced and delivered as expected. Because many of our products are custom-made, refund decisions depend on product type, production stage, and the issue reported.

Eligible Refund Cases

• Incorrect product received compared to the confirmed order.
• Product arrives damaged during transit and is reported promptly with proof.
• Manufacturing defect that affects product usability.
• Duplicate payment or payment error confirmed by our team.

Non-Refundable Situations

• Custom design orders already approved and moved into production.
• Minor color, size, or finish variations that do not affect product use.
• Orders delayed by incomplete address details or customer-side response delays.
• Damage caused after delivery due to mishandling or misuse.

How to Request a Refund

Please contact us within 48 hours of delivery with your order ID, issue summary, and clear photos or videos if the item is damaged or incorrect.

Approved refunds are processed back to the original payment method within a reasonable banking timeline. In some cases, we may offer a replacement or store credit instead of a refund.